Payment Policy

Review the total amount and applicable conditions before completing a payment.

The amount payable depends on the service requested and the applicable transaction terms. Where charges apply, the relevant amounts and conditions should be disclosed before the customer authorizes the transaction.

Charges for travel services may be separate from any service or assistance fee charged by Reservations LLC.

Customers should review the total price, services included, payment conditions, cancellation restrictions and refund terms before completing a purchase.

Reservations LLC does not guarantee that a payment, reservation, refund, credit or other transaction will be approved by an independent travel provider.

Payment methods, where available, will be presented during the applicable transaction or communicated by our authorized service representative.

The payment method available for a particular transaction may depend on the payment processor, transaction requirements and applicable service conditions.

Do not assume that a particular payment method is accepted unless it is displayed or confirmed for your transaction.

Any additional requirements imposed by a payment provider must be satisfied before a transaction can be completed.

The amount payable will be determined by the applicable service, selected options and transaction conditions.

Where applicable, the total amount may include travel-provider charges, taxes, mandatory charges or separately disclosed service or assistance fees.

Charges imposed by an airline, hotel, car rental company, cruise operator or another independent supplier are governed by the terms applicable to that supplier and transaction.

Any service or assistance fee charged by Reservations LLC should be presented with its applicable conditions before payment authorization.

Customers should review the final amount and applicable terms before authorizing a transaction. Do not proceed if the displayed amount or conditions are unclear.

The applicable transaction currency will be shown or communicated as part of the payment process.

If a payment is processed in a currency different from the customer's account currency, the card issuer or financial institution may apply its own exchange rate or conversion fee.

Any conversion rate, foreign transaction fee or additional charge imposed by a financial institution is subject to that institution's terms.

Customers should contact their card issuer or financial institution for questions about exchange rates or bank-imposed fees.

A payment may be declined because of insufficient funds, incorrect payment information, bank restrictions, security checks, transaction limits or other reasons determined by the payment provider.

Reservations LLC may not receive detailed information about the reason for a decline. Customers may need to contact their card issuer or financial institution.

If a transaction appears pending or an amount appears temporarily unavailable, contact the relevant financial institution to clarify the transaction status.

Customers should avoid repeatedly submitting a payment without first checking whether the original transaction was completed or remains pending.

A refund is not automatically available for every payment or service.

Refund eligibility may depend on the service purchased, applicable transaction terms, cancellation timing and, where relevant, the rules of an independent travel provider.

Where a refund is approved, it will generally be returned to the original payment method where practical and permitted by the payment processor.

Refunds may be subject to processing requirements of the payment processor, card issuer, bank or applicable travel provider. Additional time may be required for the credit to appear in the account.

For detailed cancellation eligibility, non-refundable charges and refund request procedures, review our Refund Policy .

Airlines, hotels, car rental companies, cruise operators and other independent travel providers may establish their own pricing, payment, deposit, cancellation and refund requirements.

Where a transaction involves an independent travel provider, the provider's applicable conditions may govern the relevant travel service and charges.

Reservations LLC does not control the payment processing systems, pricing decisions or refund determinations of independent suppliers.

Customers should review the applicable supplier terms and reservation confirmation to understand which entity is responsible for a particular charge.

This Payment Policy describes general payment conditions and does not guarantee approval of a payment, reservation, refund or payment dispute.

Where a separate transaction-specific agreement, disclosed service condition or payment-provider requirement applies, that condition may govern the relevant transaction.

Reservations LLC is an independent travel reservation assistance business and does not control the policies, pricing, availability or payment decisions of independent travel suppliers.

Nothing in this policy is intended to remove any rights that cannot lawfully be excluded under applicable law.