Refund & Cancellation Policy
This policy explains how cancellation and refund requests are handled for services provided or assisted with by Reservations LLC.
Refund eligibility may depend on the service requested, applicable transaction terms, timing of the request and, where applicable, the rules of the independent travel provider.
Policy Summary
This Refund & Cancellation Policy applies to purchases and service requests made through Reservations LLC unless a separate written agreement or transaction-specific condition applies.
Important Refund Information
Please review the applicable conditions before completing a purchase.
A refund is not automatically available for every purchase or service.
Refund eligibility depends on the service purchased, the applicable transaction terms, the timing of the cancellation request and, where applicable, the rules of the airline, hotel, car rental company, cruise operator or other independent travel provider.
Any applicable service fee, cancellation fee, supplier penalty or other non-refundable amount will be disclosed or governed by the applicable terms for the transaction.
Customers should review the final price, services included, cancellation restrictions, refund conditions and other applicable terms before authorizing a purchase.
Reservations LLC does not guarantee that an airline or other travel provider will approve a refund, credit, waiver or other adjustment.
1. Cancellation Requests
Cancellation requests should be submitted as soon as possible.
Contact Us
Contact Reservations LLC by telephone or email and provide the relevant booking or transaction information.
Request Review
We review the request and determine which cancellation and refund conditions may apply to the requested service.
Refund Determination
If a refund is available, the applicable amount and processing requirements will be communicated before processing.
2. Airline & Travel Provider Conditions
Independent travel providers may establish their own cancellation and refund rules.
For flight reservations, the applicable airline fare rules may determine whether a ticket is refundable, partially refundable, changeable or non-refundable.
Similar conditions may apply to hotel, car rental, cruise and other travel services.
Reservations LLC provides independent reservation assistance and does not override, alter or guarantee the policies of independent travel suppliers.
Where supplier rules apply, the amount available for refund may be reduced by supplier-imposed cancellation penalties, fare restrictions, non-refundable amounts or other applicable charges.
Customers should review the applicable supplier conditions before completing a purchase.
3. Service Fees
Some transactions may include separate service or assistance fees.
If Reservations LLC charges a service or assistance fee, the applicable amount and conditions should be presented before the customer authorizes the transaction.
A service fee may be separate from amounts charged by an airline, hotel, car rental company, cruise operator or another independent travel supplier.
Unless otherwise stated in the applicable terms, a service or assistance fee may be non-refundable once the requested service or assistance has been performed.
Customers should review the applicable service terms before completing payment.
4. Refund Eligibility
Refund eligibility is determined according to the applicable transaction terms.
Eligible Cancellation
A refund may be available when the applicable service terms permit cancellation and refund.
Partial Refund
Some transactions may qualify for a partial refund after applicable fees, penalties or non-refundable amounts are deducted.
Non-Refundable Services
Certain fares, services, fees or supplier products may be non-refundable under their applicable terms.
Case Review
When eligibility is unclear, customers may contact us for review of the applicable transaction conditions.
5. Examples of Amounts That May Be Non-Refundable
- Clearly disclosed service or assistance fees identified as non-refundable.
- Non-refundable airline fares or fare components.
- Supplier-imposed cancellation penalties.
- Non-refundable hotel, car rental or other travel-provider charges.
- Optional services that have already been provided.
- Amounts that cannot be recovered from the applicable travel supplier under its applicable conditions.
The specific treatment of a charge depends on the terms applicable to the individual transaction.
6. Refund Processing
Approved refunds are processed using the applicable payment method where possible.
Request Received
We receive and review the customer's cancellation or refund request.
Eligibility Checked
The applicable service and supplier conditions are reviewed.
Refund Processed
If approved, the applicable refund is submitted for processing.
7. Refund Method
Where practical and permitted by the payment processor, approved refunds will generally be returned to the original payment method used for the transaction.
We may request additional information needed to verify the transaction before processing a refund.
Refunds may be subject to payment-provider processing requirements.
8. Duplicate or Incorrect Charges
If you believe that you were charged twice or that a transaction amount is incorrect, contact Reservations LLC promptly.
We will review the transaction information and, where an error is confirmed, take appropriate steps to correct the issue.
Please provide sufficient transaction information to help us identify the relevant payment.
9. Cancellations by Travel Providers
Airlines and other travel suppliers may change, cancel or modify services.
If a travel provider cancels or materially changes a reservation, the available options may be governed by the provider's applicable policies and the terms of the affected reservation.
Depending on the circumstances, available options may include rebooking, credit, alternative arrangements or a refund.
Reservations LLC does not guarantee that a particular airline or travel provider will offer a specific remedy.
Customers should contact us promptly if a travel provider has cancelled or changed their reservation and they require assistance reviewing available options.
10. No-Shows & Missed Travel
Failure to use a reservation, missing a departure or failing to cancel within the applicable cancellation period may affect refund eligibility.
Airline and other travel-provider rules may impose specific consequences for no-shows or unused reservations.
Customers should contact us as soon as possible if they are unable to travel.
11. Customer Responsibility
Customers are responsible for reviewing their reservation details, travel dates, passenger information, applicable fare conditions and cancellation restrictions before completing a purchase.
Customers should retain their confirmation, receipt and other transaction records.
If a customer believes a reservation contains an error, they should contact Reservations LLC promptly so the issue can be reviewed.
12. Unauthorized Transactions
If you believe a payment was made without your authorization, contact Reservations LLC promptly and also notify your payment provider or financial institution as appropriate.
We may request transaction details needed to investigate a suspected unauthorized transaction.
We may take reasonable steps to investigate suspected fraud or unauthorized activity.
13. Information Needed for a Refund Request
Providing accurate transaction information can help us review a request efficiently.
- Customer name.
- Contact telephone number or email.
- Booking or confirmation reference, where applicable.
- Transaction date.
- Amount charged.
- Reason for the cancellation or refund request.
Do not send complete payment-card numbers, passwords, authentication codes or other unnecessary sensitive credentials by email.
14. Policy Limitations
This policy does not create a guarantee that every booking, fare or service will qualify for a refund.
Where a separate transaction-specific agreement, disclosed service condition or travel-provider rule applies, that condition may govern the applicable cancellation or refund.
Reservations LLC is an independent travel reservation assistance business and does not control the policies, pricing, availability or refund decisions of independent travel suppliers.
Nothing in this policy is intended to remove any rights that cannot lawfully be excluded under applicable law.
15. Request a Refund Review
Contact us as soon as possible if you need to cancel a reservation or request a refund.
No Automatic Refund Guarantee
Refund eligibility depends on the applicable transaction and travel-provider conditions.
Conditions Reviewed
Cancellation requests are reviewed against the terms applicable to the relevant service.
Transparent Communication
Customers can contact us to discuss cancellation and refund eligibility.
Need Help With a Cancellation?
Contact Reservations LLC to request a review of your cancellation or refund options.
1-833-708-6717Email Reservations LLC