Refund Policy

1. Policy Overview

Reservations LLC provides independent travel assistance and may assist customers with flight, hotel, car rental and travel package arrangements.

Refund eligibility depends on the specific service purchased, the terms communicated at the time of purchase, and where applicable, the cancellation and refund rules of the third-party travel provider.

This policy applies to services provided or arranged through Reservations LLC unless a separate written agreement or service-specific policy applies.

2. Independent Business Disclosure

Reservations LLC is an independent travel assistance business.

Reservations LLC is not an airline, hotel operator, car rental company, Booking.com, travel carrier or government agency.

Where a reservation involves a third-party travel provider, that provider may establish separate cancellation, refund, fare and reservation rules.

3. Review Before Purchase

Customers should review the applicable price, service description, itinerary, cancellation conditions and refund terms before completing a purchase.

Some travel products may be refundable, partially refundable, changeable, creditable or non-refundable.

Any applicable restrictions should be reviewed before payment is authorized.

4. Refund Eligibility

A refund may be available when the applicable service terms permit a refund.

Eligibility may depend on:

• The type of travel service purchased.
• The applicable provider's rules.
• Whether the reservation is refundable.
• Whether the cancellation deadline has passed.
• Whether a change or cancellation fee applies.
• Whether the service has already been partially or fully used.
• The terms communicated before purchase.

5. Flight Refunds

Flight refund eligibility may depend on the applicable fare rules and transportation provider's policies.

Certain airline tickets may be non-refundable, while other fares may permit a refund subject to applicable conditions.

Airline schedule changes or cancellations may be subject to separate provider rules and applicable law.

Customers requesting assistance with a flight refund should contact Reservations LLC as soon as possible.

6. Hotel Refunds

Hotel and accommodation refunds are generally governed by the cancellation policy associated with the applicable reservation.

Some hotel rates may be refundable until a stated deadline, while other rates may be non-refundable or subject to cancellation charges.

Customers should review the cancellation conditions provided with their reservation.

7. Car Rental Refunds

Car rental refunds depend on the applicable rental company's reservation and cancellation terms.

Conditions may vary depending on the rental location, vehicle type, rate, payment method, cancellation timing and rental agreement.

Additional charges may apply where permitted by the applicable rental agreement.

8. Travel Package Refunds

Travel packages may contain multiple components, such as flights, hotels, car rentals or other travel services.

Each component may have different refund and cancellation conditions.

A refund for one component does not automatically mean that every component of the package is refundable.

9. Non-Refundable Services

Certain products, rates, tickets, fees or services may be designated as non-refundable.

Where a service is non-refundable, a refund may not be available except where required by applicable law or expressly permitted by the applicable provider terms.

10. How to Request a Refund

To request a refund or cancellation review, contact Reservations LLC using the telephone number or email address listed on this page.

Please provide sufficient information to help us identify the transaction or reservation.

Depending on the transaction, we may request information such as:

• Customer name.
• Reservation or confirmation number.
• Date of purchase.
• Service purchased.
• Reason for the refund request.
• Contact information.

For security purposes, do not send complete payment-card numbers, passwords or other unnecessary sensitive authentication information by email.

11. Refund Processing

Refund requests may require review of the applicable reservation and provider rules.

Where a refund is approved, processing may involve Reservations LLC, a travel provider and/or a payment processor.

The time required for funds to appear in the customer's account may depend on the payment method, payment processor and financial institution.

12. Refunds to the Original Payment Method

Unless otherwise required or agreed, approved refunds will generally be processed using the original payment method.

Customers may be required to provide reasonable information necessary to verify the transaction before a refund can be processed.

13. Third-Party Processing

Where a refund is controlled or processed by a third-party travel provider or payment processor, the timing and method of the refund may be subject to that provider's procedures.

Reservations LLC cannot guarantee the processing time of an independent third-party provider.

14. Service Fees

Where a separate service fee has been disclosed before purchase, that fee may be subject to separate terms.

Service fees and third-party travel charges should be reviewed separately where applicable.

15. Duplicate or Incorrect Charges

If you believe that you were charged twice for the same transaction or that a transaction contains an apparent billing error, contact Reservations LLC promptly.

We will review the transaction and, where appropriate, coordinate with the applicable payment processor or provider.

16. Customer-Initiated Cancellation

Customers who wish to cancel a travel service should contact Reservations LLC as soon as possible.

A cancellation request does not automatically guarantee a refund.

The applicable cancellation deadline, provider rules and purchased service conditions determine whether a refund is available.

17. Provider-Initiated Cancellation

If an airline, hotel, car rental company or other travel provider cancels or materially changes a service, the applicable provider's policies and any mandatory legal rights may determine available remedies.

Reservations LLC may assist customers in communicating with or reviewing options provided by the applicable travel provider.

18. Refunds Are Not Automatic

Submitting a refund request does not mean that the request has been approved.

Refund requests are reviewed according to the applicable terms, transaction details, provider policies and applicable law.

19. Payment Disputes

If you have a question about a charge, please contact Reservations LLC first so that we can review the transaction and attempt to resolve the issue.

Nothing in this policy limits any rights available to customers under applicable payment-network rules or applicable law.

20. Currency

Prices displayed on Book-Reservations.online are generally presented in U.S. dollars (USD), unless otherwise indicated.

If a payment provider or financial institution converts a transaction into another currency, the applicable exchange rate and charges may be determined by that provider or institution.

21. Changes to This Refund Policy

Reservations LLC may update this Refund Policy from time to time to reflect changes in our services, business practices or applicable requirements.

The current version will be published on this page with the applicable effective date.

22. Contact Reservations LLC

If you have questions about a cancellation, refund request or transaction, please contact us using the information below.